Returns, Damages, and Exchanges

We establish a 30-day window for returns, commencing precisely on the day the package is delivered to the customer. We handle specific situations using these criteria:

• Damaged or Incorrect Items: If a package arrives with visible physical issues or contains the wrong bag model, users must contact our team via email at bag@bagovique.com. We schedule a pickup from the customer address. We bear the full billing responsibility for this pickup; there are no fees applied to the buyer.
• Inspection Window: Once the returned item reaches our facility, our staff takes up to 24 hours to examine the physical condition of the item.
• Resolution Process: Following the assessment, we either dispatch an identical replacement item or, if the item is unavailable or cannot be mended, we provide a complete reversal of funds.

Reversal of Funds (Refunds)

Because we operate solely via Cash on Delivery, we do not possess any electronic billing records or banking details for our customers at checkout. When a reversal is settled:

• We coordinate via email to request the buyer's necessary bank details.
• We initiate a direct electronic bank transfer to the account provided by the buyer.
• Once the transfer is processed on our end, the funds normally take 5 to 6 business days to appear in the recipient's balance, depending entirely on the customer's specific banking institution.

Exclusions and Fees

We do not apply any processing or restocking fees for items returned under our damaged or incorrect item policy. However, we do not accommodate returns, exchanges, or refunds if a customer alters their preference after purchase. We urge buyers to finalize their choices and confirm all preferences before completing their orders on our platform.

Regional Scope

Our operations, marketing, and delivery services are limited exclusively to Singapore. We do not accept orders or ship items to destinations outside Singapore boundaries. All transactions are settled in Singapore Dollars (SGD).

Legal Compliance

This agreement is constructed to align with the Consumer Protection (Fair Trading) Act of Singapore and regional electronic commerce regulations.

Helpdesk Communication

Our support infrastructure assists users with clarity. Customers can reach out regarding any clarity issues, tracking updates, or return requests. Our team is available from 9:00 AM to 5:00 PM Singapore Time (SGT), Monday through Friday. We do not maintain operations on weekends or standard public holidays.