Terms and Conditions

Bagovique Online Retail Platform

This document regulates the relationship between Bagovique and individuals accessing or purchasing from our platform. By purchasing bags from our website, you agree to these provisions. This agreement is constructed to align with the Consumer Protection (Fair Trading) Act of Singapore and regional electronic commerce regulations.

Regional Scope

Our operations, marketing, and delivery services are limited exclusively to Singapore. We do not accept orders or ship items to destinations outside Singapore boundaries. All transactions are settled in Singapore Dollars (SGD).

Payment Terms

We process transactions exclusively through Cash on Delivery (COD). Buyers provide the full payment amount directly at their doorstep when the delivery partner arrives with the physical package. We do not apply delivery fees, transit surcharges, or hidden fees during the checkout process or at the destination.

Order Processing and Delivery Timeline

We process requests systematically to ensure predictable transit fulfillment. Our logistics follow these clear phases:

Fulfillment Preparation: We require 1 business day to package the order and coordinate with our delivery partners.
Transit Period: Transport requires between 1 to 2 business days to arrive at the specified local address.
Total Estimated Horizon: Packages typically arrive within 2 to 3 business days from order placement.

Cancellation Provisions

Buyers can cancel an order without penalty as long as the item remains in our physical possession. Once we handover the package to our third-party logistics partners, cancellation is no longer possible. The transit cycle must reach completion, and the delivery partner will attempt drop-off at the customer doorstep.

Returns, Damages, and Exchanges

We establish a 30-day window for returns, commencing precisely on the day the package is delivered to the customer. We handle specific situations using these criteria:

Damaged or Incorrect Items: If a package arrives with visible physical issues or contains the wrong bag model, users must contact our team via email at bag@bagovique.com. We schedule a pickup from the customer address. We bear the full billing responsibility for this pickup; there are no fees applied to the buyer.
Inspection Window: Once the returned item reaches our facility, our staff takes up to 24 hours to examine the physical condition of the item.
Resolution Process: Following the assessment, we either dispatch an identical replacement item or, if the item is unavailable or cannot be mended, we provide a complete reversal of funds.

Reversal of Funds (Refunds)

Because we operate solely via Cash on Delivery, we do not possess any electronic billing records or banking details for our customers at checkout. When a reversal is settled:

We coordinate via email to request the buyer's necessary bank details.
We initiate a direct electronic bank transfer to the account provided by the buyer.
Once the transfer is processed on our end, the funds normally take 5 to 6 business days to appear in the recipient's balance, depending entirely on the customer's specific banking institution.

Exclusions and Fees

We do not apply any processing or restocking fees for items returned under our damaged or incorrect item policy. However, we do not accommodate returns, exchanges, or refunds if a customer alters their preference after purchase. We urge buyers to finalize their choices and confirm all preferences before completing their orders on our platform.

Helpdesk Communication

Our support infrastructure assists users with clarity. Customers can reach out regarding any clarity issues, tracking updates, or return requests. Our team is available from 9:00 AM to 5:00 PM Singapore Time (SGT), Monday through Friday. We do not maintain operations on weekends or standard public holidays.